Implementation of New Features Policy

Owned by Verónica Meza
Last updated: May 08, 2017 by Antonio de las Nieves (Unlicensed)

Key points

  • Our customers actively contribute to the product road map.
  • New versions are not deployed in production environments until they are not been defined as stable by the technical team.
  • Not all road maps of Athento suite products are public.
  • This policy does not apply to bug fixing.

How do we decide which features must be implemented

The main factor to make this decision are the requests of our customers, although there are other factors.

When a customer requests a new feature:

  1. Our Product Marketing team evaluates the suggested feature.
  2. Our Product Marketing determines whether the feature can benefit other customers.
  3. If so, it is included as a task for the Product Development team on Jira.
  4. The feature is developed according to the priority and planning of the Product Development team.

In addition to the requests of our clients, other factors that help us prioritize the new features are:

  • Product strategy: Athento's vision of its products, for example, Athento will always give priority to the features that contribute to the task automation for its customers.
  • Usage analytics: The features most used by customers, the features that are used but the client perceives as limited, etc., are some of the factors that help determine that a feature is important.
  • Trials: Feedback from users who test the tool for the first time.
  • Athento Consultants: Our first line consultants who are working on ECM  and document capture projects by getting direct feedback from users' needs.

How does Athento determine the priority and plan the development of a new feature

The priority of a feature is defined by the the number of requests it gets from customers. In some cases, clients can benefit from other customers which hire the development of the feature, making the feature development go ahead of schedule.

Athento works with iterations that last between 3 to 4 weeks. A certain group of tasks enters into the planning and they are executed according to their priority. Athento uses SCRUM for Product Development.


How can I request a new feature?

Some of the channels available to request a feature are:

  • Support Service: If you are an Athento customer, you can send your request through the available support channels.
  • Live Chat: If you are working with Athento or you are trying our solution, you can leave your comments in our live chat. Our team will respond. This mechanism allows you to explain in depth your needs to the Athento team.
  • Our Sales Team: If you are thinking about becoming an Athento customer and you have a need that our product does not cover, talk to our Sales team, they will pass the request to the Product Marketing team. You can do it through our website. If you are already a customer and have detected a need, please contact your account manager.
  • Our consultants: If you are carrying out a project with Athento, tell the consultant the needs that you have detected.
  • Help Center: You can leave us comments on the articles of our Help Center.