Advantages of the Cloud Service

On premise subscriptions are more expensive than those in the cloud mode,
especially in the smaller plans. You can check the licensing model of Athento On premise from here On-premise Licensing Model

The prices of the cloud service are lower than those of the On premise licensing model. In addition, the cloud model allows customers to incorporate users and storage gradually without having to pay for users who at first will not use the system.

http://www.athento.com/plans-and-pricing/

Scaling up on an On premise system requires more time and involves management of the technical staff of the company, since you have to plan, make interventions and ensure that you have the hardware that meets the minimum technical requirements.

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Scaling up in the Athento Cloud service is practically immediate and does not require any technical intervention by the customer's technical team. In addition, prices are public and transparent.

Athento Cloud Service Scalability

The amount of time that solving an issue takes not only depends on our technical team's skill and knowdlege, it also depends on how easy our team has access to the customer's infrastructure.

We provide a quick support service because we have control over the infrastructure in which the software is installed. Our access is direct and does not require authorization from third parties. In addition, our service is monitored to detect incidents even before they can be reported by users.

Updates for On premise deployments only include:

• Hot fixes
• Minor versions

Support plan coverage

Updates in the cloud model include:

• Major versions
• Minor versions
• Hot fixes
• New features

On premise Athento SE deployments include a default OCR engine, Tesseract. If the customer has a license of another OCR engine we can integrate it with Athento SE.

Athento Cloud Service customers have different OCR engines available at no cost. Some of these engines deliver higher quality and speed results than the default engine used by Athento on premise.

Customers with active support enjoy the installation of hotfixes to correct problems detected in the product version. In addition, the incidents reported by the users are resolved once notified and within the SLA of the contracted support plan.

Customers enjoy issue resolution proactively, even before users can detect the bugs in the platform. This is possible because:     

• We monitor our instances to identify the errors that occur and to be able to solve them.
  
• The client benefits from the report of incidents that other customers of the cloud do.    
  
• Having more users affected by an incident makes its resolution more critical to our technical team.

The customer must follow their own security policies and use their own mechanisms that ensure that the hardware where Athento is installed works properly.

Having customers in the cloud require strict security policies and measures. Athento Cloud Service use pen-test tools, and besides, we perform internal and third-party security audits at the request of large companies that host their documents in our system. The infrastructure where Athento is runing counts on certifications such as ISO-27001 for information security. See our Cloud Security Policy

The customer must take care of their own backups and guarantee the necessary mechanisms to solve a failure of the system or the hardware that houses it.

Customers have to afford costs related to:     

• OS and other software
  
• Hardware    
  
• Infrastructure maintenance
• Management and planning of growth
• Implementation of security measures
• Implementation of contingency measures
• Access management
• Opportunity costs of having the technical staff busy working on activities related to the management and maintenance of infrastructures.

The customer only has to afford the subscription payment every month.