Athento licenses in their On Premise mode are annual subscriptions in which the price includes the provision of support for one year.
Although the subscription renewal is not mandatory, nor the customer loses the right to use the software in a scenario of non-renewal, it is important to note that not to renew the support service the customer would cease to enjoy:
- Service troubleshooting
- Software updates
- New features
On Premise, the key factor determining service prices is the support needs required by the customer. These support needs will be determined by the volume of users and documents to run in Athento.
The following table lists the recommended support plans according to the size of the project.
Volume | Number of users | Pages Processed | Recomended Architecture | Support Plan |
---|---|---|---|---|
Up to 1 million documents | Up to 300 | Up to 600.000 | 2 nodes | Standard |
Up to 5 million documents | 300-500 | Up to 1.500.000 | 3 nodes | Pro |
Up to 10 million documents | 500-1000 | Up to 2.400.000 | 3 nodes | Company |
More than 10 million documents | More than 1000 | More than 2.400.000 | 4 nodes | Enterprise |