Athento implements Backup Policies that allow for the recovery and continuation of the service.
Data Recovery
- In the event of a catastrophic system failure, a backup copy will be made available to users within 3 working days.
- In the event of a non-catastrophic system failure, the data will be made available to users within 1 working day.
Data Recovery Plan
Functional replicas of production servers are created according to an automated process. In the event of a system failure, the following plan will be followed:
- A replica instance is provided: The functional replica of the production server will be made available to users so they can make use of the service.
- Migration to a production environment: The replica machines will be migrated to a data center that can offer the very best service to clients.
This Recovery Plan is a semi-automatic process.
