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Athento licenses in their On Premise mode are annual subscriptions in which the price includes the provision of support for one year.

Although the subscription renewal is not mandatory, nor the customer loses the right to use the software in a scenario of non-renewal, it is important to note that not to renew the support service the customer would cease to enjoy:

  • Service troubleshooting
  • Software updates
  • New features

On Premise, the key factor determining service prices is the support needs required by the customer. These support needs will be determined by the volume of users and documents to run in Athento.

The following table lists the recommended support plans according to the size of the project.

Volume

Number of users

Pages Processed

Recomended Architecture

Support Plan

Up to 1 million documents

Up to 300

Up to 600.000

2 nodes

Standard

Up to 5 million documents

300-500

Up to 1.500.000

3 nodes

Pro

Up to 10 million documents

500-1000

Up to 2.400.000

3 nodes

Company

More than 10 million documents

More than 1000

More than 2.400.000

4 nodes

Enterprise

On the other hand, if the customer works in demanding environments that require top support coverage, it will be important to also consider the SLAs of each plan. The two basic coverage features for each support plan available are listed here:

Support

Service Hours

Maximum response time for blocker issues

Standard

10:00 AM - 2:00 PM Monday through Friday (CET)

6 hours

Pro

10:00 AM - 5:00 PM Monday through Friday (CET)

5 hours

Company

9:00 AM - 8:00 PM Monday through Friday (CET)

4 hours

Enterprise

8:00 AM - 8:00 PM Monday through Friday (CET)

3 hours

24/7

24 hours 7 days a week

2 hours

On Premise licenses include both software modules (ECM and Document Capture).

Here is the Athento support plan pricing list:

Support Plan (per year)USDEUR
Standard$20.79915.999€
Pro$23,39917.999€
Company$31,19923.999€
Enterprise$75,39957.999€
24/4$103.99979.999€


Multiyear Subscriptions

For every extra year contracted (in the same purchase), the customer will receive a 10% discount.
For example, if the client hires the Standard subscription for 3 years, the cost would be:

Subscription YearPricing USD
Year 1$20,799
Year 2$20,799 - 10% =  $18,719.10
Year 3$20,799 - 10% =  $18,719.10
Total$58,237.20
Savings$4,159.80

Perpetual Licenses

Perpetual licenses are the prices paid by those companies or organizations that do not want to have an annual subscription model.

The prices of these licenses are described below:

Support PlanUSDEUR
Standard$62,39947.999€
Pro$70,19953.999€
Company$93,59971.999€
Enterprise$226,199173.999€
24/4$311,999239.999€

These prices include support for the year of the license acquisition. For customers with a perpetual license the support pricing from the second year will be:

Support PlanUSDEUR
Standard$12,4799.599€
Pro$14,03910.799€
Company$18,71914.399€
Enterprise$45,23934.799€
24/4$62,39947.999€

 

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