Athento licenses in their On Premise mode are annual subscriptions in which the price includes the provision of support for one year.
Although the subscription renewal is not mandatory, nor the customer loses the right to use the software in a scenario of non-renewal, it is important to note that not to renew the support service the customer would cease to enjoy:
On Premise, the key factor determining service prices is the support needs required by the customer. These support needs will be determined by the volume of users and documents to run in Athento.
The following table lists the recommended support plans according to the size of the project.
Number of users
Up to 1 million documents
Up to 300
Up to 600.000
Up to 5 million documents
Up to 1.500.000
Up to 10 million documents
Up to 2.400.000
More than 10 million documents
More than 1000
More than 2.400.000
On the other hand, if the customer works in demanding environments that require top support coverage, it will be important to also consider the SLAs of each plan. The two basic coverage features for each support plan available are listed here:
Maximumresponse time forblocker issues
10:00 AM - 2:00 PM Monday through Friday (CET)
10:00 AM - 5:00 PM Monday through Friday (CET)
9:00 AM - 8:00 PM Monday through Friday (CET)
8:00 AM - 8:00 PM Monday through Friday (CET)
24 hours 7 days a week
OnPremiselicensesinclude both software modules (ECM and Document Capture).
Here is the Athento support plan pricing list:
Support Plan (per year)
For everyextra yearcontracted(in thesame purchase), thecustomer will receive a10% discount. For example, if theclient hires theStandardsubscription for3years, the costwould be: